Cancelled your order, or something was missing? Here’s what happens to your money
When you can cancel in the app, when the money returns, and what to do if an item is wrong or missing. BRINGERS cancellation and refund rules, simply explained.
Customer guides Sometimes you change your mind, or an order arrives incomplete. Here is what happens to your money in each case.
Before the restaurant accepts
- Cancel straight from “Order details”.
- The held amount returns to your wallet in full, immediately.
After the restaurant accepts
Preparation has started, so there is no cancel button in the app. Use “Get help” on the order page and we will review it with you.
If the restaurant cancels, or delivery isn’t possible
The full amount returns to your wallet, and a discount used on a cancelled order does not count against you.
An item is unavailable
At checkout you choose in advance what happens:
- Remove it and continue, and you don’t pay for it.
- Call me, and the restaurant calls you to choose a replacement.
- Cancel the order, and the full amount returns.
Something missing, wrong or damaged
Use “Get help” on the order page within 24 hours of delivery and describe what happened. If the mistake is confirmed, we return the item’s or the order’s price to your wallet.
Refunds on BRINGERS always go to your wallet, never in cash.
