Frequently asked questions

A delivery platform being built for Syria that connects you with your city’s restaurants: the restaurant prepares and sells your order, a BRINGERS captain delivers it, and your money is held in your wallet until delivery.

Not yet. The BRINGERS app is not in the stores and no launch date has been announced. We publish the official links on our pages and on this website only.

We announce delivery areas in the app once the service is actually available there, and we do not name a city here before that.

From your in-app wallet only, which you top up with Sham Cash. Cash on delivery is not available for now.

A Syrian phone number confirmed by a code sent to it by message, and you must be at least 18.

Yes. Sign in with your number and password, and a code is sent to your number the first time you sign in on each new device.

For breaking the terms: abusing a captain or store, manipulating offers, or opening multiple accounts to benefit from them. We tell you why, and you can appeal through a help ticket.

The store is responsible for the quality, safety and ingredients of what it sells, and we are responsible for delivering it. If something is wrong, use "Get help" on the order page and we follow up with the store.

No. We ask for location only when you tap "My location" to set an address. The "Youre away from your delivery address" warning is computed on your device and your location is not sent to us.

The captain delivering your order, to call you if needed while it is in progress, and our support team. Nobody else sees it, and it never appears in reviews.

No. There are no third-party ads and no advertising trackers, and we never sell your data. The offers you see in the app come from BRINGERS and the stores themselves.

Open a ticket from "Get help" and ask for a copy of your data. We send it after verifying your identity.

Make sure you entered the transaction number and tapped "Check payment". We also reconcile invoices automatically at intervals. If it takes too long, open a help ticket with the transaction number.

Create a new invoice from "Top up". Do not pay an invoice that has expired.

Not for now. Withdrawals are not available, and we will announce them in the app with their terms.

The order amount is held the moment you order so it cannot be spent twice. It is captured on delivery and returns in full if the order is cancelled.

Because the store has accepted your order and started preparing it. Use "Get help" on the order page and we will review it with you.

Immediately, to your in-app wallet. You can see it under "Wallet → Activity".

Use "Get help" on the order page within 24 hours of delivery and describe what happened. If the mistake is confirmed, we return its price to your wallet.

Your address is outside our coverage, or no branch serves your area right now. Vote for your area from the address page so we know where to expand.

Between 30 minutes and two days from now, within the store's opening hours.

No. The fee you see in the bill before confirming is what you pay.

It may have expired, be for another store or area, have reached its usage limit, or your order may be below its minimum. The reason appears under the code.

Each order gets at most one discount on items and one on delivery.

When the order is delivered, straight to your wallet, while cashback is on.

You can review after an order from it is delivered, once per order. If you already reviewed your latest order there, wait for your next one.

No. Only your first name is shown.

Because you are signing in on a new device. The code protects your account if someone knows your password, and it is not asked again on that device.

The deletion is carried out 30 days after you request it. Withdraw your balance or use it before then; whatever remains when it is carried out passes to BRINGERS and is not refunded.

Not from the app for now. Open a ticket from "Get help" and we will help after verifying your identity.

Place the pin yourself on the map or search for the address. If you change your mind, grant the permission from your device settings.

Only when you attach an item photo in "Buy for me". It is not used for anything else.

Orders arrive in the Orders tab at once, and the phone rings on the alarm stream until you open the order, even when the app is closed. Get your phone ready from Account → Sound & alerts: allow notifications, remove battery restrictions and test the sound.

Every order has a reply window with a countdown on its card, starting when the order arrives while your store is open. If it ends without an accept or a reject, the order is cancelled, the full amount returns to the customer's wallet, and your store gets a negative point in Performance.

Reject when you can't prepare it: the store is busy, closing now, or an item is unavailable. Pick the reason so the customer knows, and the full amount returns to their wallet. A reject is a reply, not a negative point, but too many hurt the customer experience.

After accepting, open the order, tap Need more time and pick how long; the ready time updates. When it's done, tap Ready.

The order is cancelled and refunded to the customer, and a negative point is recorded on your store's performance, which affects its ranking.

From Store, switch off Accepting orders. Customers see your store as paused until you switch it back on. If the kitchen is only under pressure, use Busy for with a duration; the store keeps accepting orders.

From Store → Opening hours, pick the opening and closing times; closing may pass midnight. From Usual prep time, pick the minutes the accept sheet suggests; the delivery time customers see is based on it.

From Menu, tap the item's status next to it: Sold out today brings it back by itself at the start of the next business day, and Sold out until I bring it back keeps it off until you do. You can pause a whole section or a single add-on the same way.

From the item page in Menu, edit the price or description and save. Every change is kept in the item's history: who changed it, when and what it was. Changing the store name or photos goes through the BRINGERS team.

The response rate is the share of orders you answered, accepted or rejected, out of all you received in the last 30 days. Every order missed without a reply is a negative point, and negative points lower your store's place in Recommended for customers.

Yes. From Reviews, tap Reply under the review. Your reply shows under it on your store page, and you can edit or delete it. The BRINGERS team may hide a reply that breaks the policies.

Earnings are your share of delivered orders after the discounts your store funds and the BRINGERS commission. Not paid out yet is what awaits settlement, and Paid out is what was settled. Transfer dates follow your agreement with BRINGERS.

You can see your store's offers and their status in Offers. To run a new one, tap Request an offer and describe it; your request reaches the BRINGERS team.

They are requested automatically on the weekly schedule once they reach the minimum, or you request them from Earnings; BRINGERS processes them with a reference.

Tap Start receiving and offers for nearby orders reach you; the phone rings until you open the offer, even when the app is closed. Each offer lasts thirty seconds; slide Slide to accept all the way to accept it.

Make sure you are Online, location is allowed for the app, and battery has no restrictions from Account → Sound & alerts. During a break no offers arrive until it ends.

A six-digit code only the customer sees. Ask for it at the door and enter it in the app; your fee is added only with a correct code while you are near the address.

Tap Arrived at the address and call or message the customer. After ten minutes Couldn't deliver becomes available, and the BRINGERS team decides.

The store gets a “Your captain is here” notice so it hands the order over, and your waiting time there is recorded. It’s accepted only near the store, so keep location on.

Your fee is added to your balance the moment you deliver with the code, and you can see it in Earnings. A phone order's fee is collected in cash from the customer.

From Earnings → Withdraw: save your Sham Cash account once, then request a withdrawal when your balance reaches the minimum. It is transferred within working days and you get a notification.

In an accident or danger during a task. The BRINGERS team gets your location and task right away and contacts you.

BRINGERS verifies you after a number of well-rated deliveries, then Buy for me and Send an item jobs reach you. You get a notification when verified.

You missed several offers in a row, so we paused offers so orders aren't lost. Tap Go online when you're ready.

The BRINGERS team reviews your name and vehicle, so they can't be changed in the app. Ask for the change in Help tickets.

No. Your location is sent only while you are online, and it stops when you tap Stop receiving.

To offer you the nearest jobs, and because Arrived and Deliver are accepted only near the address. Approximate location is off by kilometres.