Privacy policy

What we collect

Account details: phone number and name, plus nickname and birth date if you add them. We never see your password: the sign-in system stores it with one-way encryption.
Addresses: the pin's location on the map, the place description and the delivery instructions you save.
Orders: what you ordered and from which store, your notes, and the recipient's name and number if you send the order as a gift.
Wallet: your balance movements and the numbers of your Sham Cash top-up invoices and transactions. We do not store your Sham Cash account details.
Help and reviews: your help ticket messages, and your ratings and comments.
Device: a one-way fingerprint of your device identifier, from which the identifier cannot be recovered, so we recognise your trusted devices.
Search: the words you search for are logged without your identity, with no account or device attached, to show "Most searched on BRINGERS".
Photos you attach to "Buy for me", "Join us" requests you send, and your vote for your area.

We do not track your location in the background, and we ask for location permission only when you tap "My location".
If you have granted permission, the app compares your device's last known location with your address to warn "You're away from your delivery address". The comparison happens on your device and the location is not sent to us.
There are no third-party ads and no advertising trackers, and we never sell your data. The offers and promotional images in the app come from BRINGERS and the stores themselves.
We do not read your contacts, or your photos other than the one you pick.

To carry out, deliver and price your order, and to hold your money in your wallet.
To protect your account with a code on new devices, and to prevent fraud.
To answer your help tickets and review join requests.
To improve the service using aggregated statistics that do not identify you.

The store: your order details and your note to it.
The captain: the delivery address, its instructions, your note to the captain and your number, to call you if needed while the order is in progress.
Other people: only your first name, next to your review.
Providers working for us: hosting and database, Sham Cash for top-ups, the SMS provider that sends codes, OpenStreetMap for address search (it receives the search text from our server without your identity), and the map server your device requests map images from.
Authorities, when the law requires it.

We keep your account data while your account exists.
Order and financial records are kept for as long as the law requires, even after account deletion, and we keep only what is necessary.
The search log has no identity to begin with.

View and correct your data in "Profile" and "My addresses".
Request a copy of your data through a help ticket.
Request account deletion from "Profile → Delete account". Details are in "Your account and deletion".

The connection between the app and our server is encrypted.
Every table is protected by rules that stop any user from seeing another user's data.
"Buy for me" photos are kept in private storage that only you, our operations team and the captain assigned to the order can open.

The app is not intended for anyone under 18, and we do not knowingly collect their data.