Who we are and what we offer
BRINGERS connects you with your city's restaurants and stores and with our courier service. The store prepares and sells your order; we carry it to you and hold your money in your wallet until delivery.
Accepting these terms
- By using the app you agree to these terms and to the related policies under "Policies".
- We may update these terms. Each policy shows its last update date, and we notify you in the app before any material change takes effect.
- If you do not accept an update, you may stop using the app and ask us to delete your account.
Your account
- An account belongs to one person and uses a Syrian phone number confirmed by a code sent to it.
- You must be at least 18 years old to open an account.
- You are responsible for keeping your password secret and for activity on your account. Signing in on a new device requires a code sent to your number.
- Your details must be accurate, especially your number and addresses.
Prices and payment
- Prices are in Syrian pounds and are calculated by our server when you place the order. What you see at checkout is what you pay.
- You pay from your in-app wallet only. Cash on delivery is not available for now. Details are in "Wallet and payments".
- The delivery fee and any discount appear in the bill before you confirm.
Orders
- An order is an agreement between you and the store; we handle delivery and payment.
- Each store has its own cart, and the number of active carts has a limit that the app shows when you reach it.
- An item may become unavailable after you order. At checkout you choose what happens: remove it, have the store call you, or cancel the order.
- Cancellation and refund rules are in "Cancellation and refunds".
Acceptable use
- Do not use the app for any unlawful purpose, or to order or send anything the law prohibits.
- Do not abuse captains, stores or our support team in words or actions.
- Do not manipulate prices or offers, open multiple accounts to benefit from them, or try to access other people's data.
- We may suspend an account that breaks these terms, and we will tell you why.
Liability
- The store is responsible for the quality, safety and ingredients of what it sells. If you have an allergy, write it in the note to the restaurant and confirm with the store before eating.
- We are responsible for delivering your order and for holding your money until delivery.
- We are not liable for delays caused by events beyond our control, such as network outages, road closures or weather, and we will keep you informed where we can.
Complaints
- Open a help ticket from "Account → Get help" and our reply arrives in it. For a specific order, use "Get help" on that order's page.
Governing law
- These terms are governed by the laws of the Syrian Arab Republic.